top of page
IME-OKA-Logo.png
IMG_7979.JPG

Shipping Policy

A legal disclaimer

SHIPPING INFO

1. Processing Time

  • Orders for original artworks typically ship within 3–7 business days.

  • Commissioned pieces ship upon completion and full payment.

  • Processing times may be extended during high-volume periods, exhibitions, or holidays.
    You will receive a confirmation email once your order has shipped.

2. Shipping Methods

We ship using reputable carriers such as USPS, UPS, or FedEx.
Shipping methods may vary depending on the size, weight, and destination of the artwork.

All shipments include tracking.
All original artworks are shipped insured and may require a signature upon delivery.

3. Shipping Rates

Shipping rates are calculated based on:

  • Artwork size and weight

  • Packaging materials

  • Destination

  • Carrier rates

Customers will see the shipping cost at checkout unless otherwise specified.

4. Domestic Shipping (United States)

  • Standard and expedited options are available.

  • Delivery timelines depend on the carrier and cannot be guaranteed.

Typical delivery time: 3–10 business days after shipment.

5. International Shipping (if applicable)

If you choose to offer international shipping:

  • Customers are responsible for all customs duties, taxes, import fees, and brokerage charges.

  • Delivery delays due to customs inspections are outside our control.

  • Some items may not be eligible for international shipment based on size, materials, or local regulations.

(If you do NOT want to offer international shipping, I can write a version stating U.S. shipping only.)

6. Shipping Damage

If an item arrives damaged, you must contact us within 72 hours of delivery with:

  • Photos of the damage

  • Photos of internal and external packaging

  • Photo of the shipping label

  • Your order number

We will file a claim with the carrier and determine whether repair, replacement, or refund is appropriate under the Refund Policy.

Damage occurring after delivery is not covered.

7. Lost or Missing Packages

If your package is marked “delivered” but cannot be located:

  • Please check with neighbors, your building, or your local post office first.

  • If still missing, contact us within 3 business days.

If a package is confirmed lost by the carrier, we will issue a refund or replacement depending on the artwork type and availability.

We are not responsible for packages delivered to an incorrect address provided by the Customer.

8. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate at checkout.
We are not responsible for delays, loss, or additional fees resulting from incorrect shipping information.

9. Signature Requirement

High-value artwork may require a signature upon delivery for security.
If you choose to waive the signature requirement, you assume responsibility for any loss or theft after delivery.

10. Contact

For any shipping-related questions or concerns:
Email: imeokaart@gmail.com
Website: www.imeoka.com

bottom of page