Refund Policy

RETURN & REFUND POLICY

Ime Oka Artwork – Refund & Return Policy

This Refund & Return Policy (“Policy”) applies to all purchases made through Ime Oka (“Artist,” “we,” “our,” or “us”). By purchasing artwork from us, you (“Customer,” “you”) agree to the terms outlined below.

1. All Sales Final Except as Noted

All original artworks, prints, limited editions, and commissioned pieces are sold as-is. Except as expressly permitted in Sections 2 and 3, all sales are final.

2. Return Eligibility (7-Day Return Window)

Customers may request a return for eligible artwork within seven (7) calendar days of receiving the item.
To qualify for a return:

• The artwork must be in its original condition, unused, and undamaged.

• All original packaging materials must be returned with the artwork.

• The Customer is responsible for all return shipping costs, including packaging, insurance, and any applicable fees.

• The artwork must be shipped back using a trackable and insured shipping method.

• Returns that arrive damaged due to improper packaging, handling, or carrier negligence will not be eligible for a refund.

Once the artwork is received and inspected, eligible refunds will be issued to the original payment method within 7–14 business days.

Commissioned artwork is not eligible for return or refund under any circumstances.

3. Damaged or Defective Items

If the artwork arrives damaged, you must notify us within 72 hours of delivery. To process a claim, you must provide:

• Clear photos of the damage

• Photos of the packaging (internal and external)

• Photos of the shipping label

• Your order number and contact information

If the claim is approved, we will determine, at our discretion, whether the artwork will be repaired, replaced, or refunded.

Damage caused after delivery is the responsibility of the Customer and does not qualify for a refund or replacement.

4. Lost Shipments

If a shipment is lost in transit, we will investigate the issue with the carrier. Refunds or replacements will only be issued after the carrier formally confirms the package is lost.

5. Commissions & Custom Work

All commissioned artwork requires a non-refundable deposit.
Once work has begun, payments made are non-refundable. Commissions are not eligible for return or exchange.

6. Variations in Color, Texture & Materials

Due to variations in monitors, lighting, and the handmade nature of the artwork, slight differences in color, texture, and finish are normal and do not constitute defects or grounds for return.

7. Contact Information

For questions, return requests, or damage claims, contact:
Email: imeokaart@gmail.com

Website: www.imeoka.com