Broken

Title: Broken

Edition: 1 of 1

Size: 16x20

Media: Acrylic and Concrete on Canvas

Date: April 2025

Location: Philadelphia, Pa

Ime Oka Artwork – Refund & Return Policy

This Refund & Return Policy (“Policy”) applies to all purchases made through Ime Oka (“Artist,” “we,” “our,” or “us”). By purchasing artwork from us, you (“Customer,” “you”) agree to the terms outlined below.

1. All Sales Final Except as Noted

All original artworks, prints, limited editions, and commissioned pieces are sold as-is. Except as expressly permitted in Sections 2 and 3, all sales are final.

2. Return Eligibility (7-Day Return Window)

Customers may request a return for eligible artwork within seven (7) calendar days of receiving the item.
To qualify for a return:

• The artwork must be in its original condition, unused, and undamaged.

• All original packaging materials must be returned with the artwork.

• The Customer is responsible for all return shipping costs, including packaging, insurance, and any applicable fees.

• The artwork must be shipped back using a trackable and insured shipping method.

• Returns that arrive damaged due to improper packaging, handling, or carrier negligence will not be eligible for a refund.

Once the artwork is received and inspected, eligible refunds will be issued to the original payment method within 7–14 business days.

Commissioned artwork is not eligible for return or refund under any circumstances.

3. Damaged or Defective Items

If the artwork arrives damaged, you must notify us within 72 hours of delivery. To process a claim, you must provide:

• Clear photos of the damage

• Photos of the packaging (internal and external)

• Photos of the shipping label

• Your order number and contact information

If the claim is approved, we will determine, at our discretion, whether the artwork will be repaired, replaced, or refunded.

Damage caused after delivery is the responsibility of the Customer and does not qualify for a refund or replacement.

4. Lost Shipments

If a shipment is lost in transit, we will investigate the issue with the carrier. Refunds or replacements will only be issued after the carrier formally confirms the package is lost.

5. Commissions & Custom Work

All commissioned artwork requires a non-refundable deposit.
Once work has begun, payments made are non-refundable. Commissions are not eligible for return or exchange.

6. Variations in Color, Texture & Materials

Due to variations in monitors, lighting, and the handmade nature of the artwork, slight differences in color, texture, and finish are normal and do not constitute defects or grounds for return.

7. Contact Information

For questions, return requests, or damage claims, contact:
Email: imeokaart@gmail.com

Website: www.imeoka.com

1. Processing Time

• Orders for original artworks typically ship within 3–7 business days.

• Commissioned pieces ship upon completion and full payment.

• Processing times may be extended during high-volume periods, exhibitions, or holidays.
  You will receive a confirmation email once your order has shipped.

2. Shipping Methods

We ship using reputable carriers such as USPS, UPS, or FedEx.
Shipping methods may vary depending on the size, weight, and destination of the artwork.

All shipments include tracking.
All original artworks are shipped insured and may require a signature upon delivery.

3. Shipping Rates

Shipping rates are calculated based on:

• Artwork size and weight

• Packaging materials

• Destination

• Carrier rates

Customers will see the shipping cost at checkout unless otherwise specified.

4. Domestic Shipping (United States)

• Standard and expedited options are available.

• Delivery timelines depend on the carrier and cannot be guaranteed.

Typical delivery time: 3–10 business days after shipment.

5. International Shipping (if applicable)

If you choose to offer international shipping:

• Customers are responsible for all customs duties, taxes, import fees, and brokerage charges.

• Delivery delays due to customs inspections are outside our control.

• Some items may not be eligible for international shipment based on size, materials, or local regulations.

(If you do NOT want to offer international shipping, I can write a version stating U.S. shipping only.)

6. Shipping Damage

If an item arrives damaged, you must contact us within 72 hours of delivery with:

• Photos of the damage

• Photos of internal and external packaging

• Photo of the shipping label

• Your order number

We will file a claim with the carrier and determine whether repair, replacement, or refund is appropriate under the Refund Policy.

Damage occurring after delivery is not covered.

7. Lost or Missing Packages

If your package is marked “delivered” but cannot be located:

• Please check with neighbors, your building, or your local post office first.

• If still missing, contact us within 3 business days.

If a package is confirmed lost by the carrier, we will issue a refund or replacement depending on the artwork type and availability.

We are not responsible for packages delivered to an incorrect address provided by the Customer.

8. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate at checkout.
We are not responsible for delays, loss, or additional fees resulting from incorrect shipping information.

9. Signature Requirement

High-value artwork may require a signature upon delivery for security.
If you choose to waive the signature requirement, you assume responsibility for any loss or theft after delivery.

10. Contact

For any shipping-related questions or concerns:
Email: imeokaart@gmail.com
Website: www.imeoka.com